A year and 3 months ago...
"Yay! New phone! New contract! Whoop whoop!"
A month later...
"Sorry sir, not sure why you've been overcharged. Your account is reset, I've waived the extra charges, should be OK next month".
Some months after repeatage of the above...
"Ah! You're missing a booster! Add it for a fiver, should fix it."
"ok"
Next month
"Well, at least you're now getting the benefits of the package... I've reset your account, waived the extra charges, should be OK next month".
Repeat for many more months, until last month...
"Ah! We sold you a BlackBerry! You need a different package! We'll sort that out for you. No sir - everything will be exactly as it is now - you'll notice no difference at all, just the change in package. I'll put a note on your file - anything over £20.42 will be waived... not that you'll need it, as you're now on the correct setup".
And today...
A whopping £27.60 overchargement, instead of the usual 40p-£1.90 discrepancies!!
"Ah, I see. You need yet another booster. You see, for YOUR phone, you need the base rate, the booster, plus another booster! Tell you what, we'll put you on the 2 boosters going forward, so you are charged correctly"
"But surely I'll be paying more?"
"Yes, because the second booster is a chargable one"
"WHAT?"
"What we'll do, I'll take £23.02 off your bill, so you'll be charged £25 for both boosters."
"Umm.. NO! See my file - Chai explicitly wrote that anything over £20.42 WILL BE WAIVED"
"Consider that done"
"So I'll just be charged the flat £20.42"
"Yes. Next month you'll be charged for all three"
"No - I'm not paying extra for a service that SHOULD have been a flat £15 to start with!"
"OK, we'll give you the second booster for free."
"And that's definate, is it?"
"Consider that done - it'll take 24hrs to take effect"
From this, I suspect my account may well be hit with a duffarse bill, and it'll still be fecked up next month.
I wants my old Vodafone back :(
